Delivery & Returns

DELIVERIES TO UNITED KINGDOM 

DELIVERY TYPE	COURIER	DELIVERY TIME	COST
Orders over £80	Fedex	3-5 business days	FREE
Orders under £80	Fedex	3-5 business days	£8
Express Delivery	Fedex	2 business days	£15

DELIVERIES TO UNITED STATES

DELIVERY TYPE	COURIER	DELIVERY TIME	COST
Orders over $150	Fedex	3-5 business days	FREE
Orders under $150	Fedex	3-5 business days	$85

 
DELIVERIES TO AUSTRIA, BELGIUM, FRANCE, GERMANY, ITALY, NETHERLANDS, SPAIN

DELIVERY TYPE	COURIER	DELIVERY TIME	COST
Orders over €80	Fedex	3-5 business days	FREE
Orders under €80	Fedex	3-5 business days	$85

DELIVERIES TO MALTA & GOZO

DELIVERY TYPE	DELIVERY TIME	PRICE
Orders over €80	2-3 business days	FREE
Orders under €80	2-3 business days	€10
Express Delivery	Next Day	€20

DELIVERIES

Orders within UK and EU are delivered duty paid.

During busy periods delays may occur.

If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, and where available, provide you with the option of an exchange, cancellation or back order.

We are unable to change the order or delivery address for an order once the order has been confirmed. Therefore please make sure that you take extra care when entering names and addresses.

Please note that extra large or heavy orders may exceed any previously quoted freight cost. If this happens we will get in touch to agree the increased charge before dispatching your order.

OTHER DELIVERIES

If you are trying to make an order and we do not ship to your country please email info@villabolognapottery.com for a direct quote.

TRACKING DELIVERIES

When your order leaves our warehouse, we will send a shipment confirmation which will contain a link to track your order.

RETURNS

We offer a 28 day returns policy. Please send us an email at info@villabolognapottery.com with your order number and reason for return.

All goods will be inspected upon return. We will refund any items purchased with us provided that the items are returned in perfect condition and in their original packaging.

Customers are required to pay for return shipping and the goods remain the customers responsibility until they reach us. We recommend you use a tracked postage service with insurance and ship back in the original packaging and box. We cannot be held responsible for returned items that arrive broken or do not reach us.

We will refund the price you paid for your item back to your original payment method. 

We will not be responsible for any items that are returned to us by mistake.

For UK and US returns please return to: 

Villa Bologna Pottery
102 Portland Road
London
W11 4LX

For EU returns please return to: 

Villa Bologna Pottery
30 Triq San Anton
Attard
ATD1282

Items purchased in the shop in Malta or London must be returned to the same shop for a refund or exchange. We cannot accept these items back via mail order.

Items purchased online must be returned via mail order. We cannot process returns for purchases made online in our shop.

FAULTY & DAMAGED GOODS

If you have received a faulty or damaged item please email info@villabolognapottery.com within 15 days of your order being delivered and we will endeavour to exchange this as quickly as possible. In most cases you will need to provide photo evidence.

Please return the damaged goods in the original packaging.

For faulty and damaged products we will replace or refund you the cost of the goods as well as the returns postage and your original delivery charge.

We will not refund any postage costs incurred on a product that we do not consider faulty.